Philippines Destination Charm

Return and Refund Policy 1. Return Eligibility:

• You may return items within 30 days of the original purchase date for a full refund or exchange.
• The item must be in its original, unused condition, including any packaging, certificates, and accessories.
• Custom or personalized jewelry, as well as final sale items, are non-returnable and non-refundable.

2. Return Process:

• To initiate a return, please contact our customer service team at [customer service email/phone number] to obtain a Return Merchandise Authorization (RMA) number.
• Package the item securely in its original packaging and include the RMA number inside the package.
• Ship the item back to us using a trackable shipping method to ensure it arrives safely. The customer is responsible for return shipping costs unless the return is due to an error on our part.

3. Refunds:

• Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-7 business days.
• The refund will include the cost of the item and any applicable taxes but not the original shipping charges.
• If the item is returned in less than its original condition or missing packaging, a restocking fee of up to 20% may apply.

4. Exchanges:

• Exchanges are processed based on availability and can be initiated by following the same steps as the return process. If the item you wish to exchange for is of a higher value, you will be charged the difference.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at [customer service email/phone number] to arrange for a replacement or refund. We will cover the return shipping costs for defective or incorrect items.

6. Contact Us:

• For any questions or concerns regarding returns and refunds, please contact our customer service team at info@patsywesson.com . We are here to assist you and ensure your satisfaction.

7. Policy Changes:

• We reserve the right to update or modify this return and refund policy at any time. Changes will be posted on our website and will apply to all purchases made after the policy update.

Thank you for shopping with us. Your satisfaction is our top priority!

Manufacturing Warranty Policy 1. Warranty Coverage:

• Our jewelry is covered by a manufacturing warranty for a period of 1 year from the original purchase date.
• This warranty covers defects in materials and workmanship under normal use, including issues such as loose settings, tarnishing, and broken clasps.

2. Exclusions:

• This warranty does not cover:
  • Damage caused by accidents, misuse, or improper care.
  • Wear and tear, including scratches, dents, and loss of gemstones.
  • Changes made to the jewelry by unauthorized third parties.
  • Custom or personalized jewelry items.

3. Claim Process:

• To make a warranty claim, please contact our customer service team at [customer service email/phone number] to request a Warranty Claim Form.
• Provide proof of purchase and a detailed description of the issue, along with photographs if possible.
• Upon approval, you will receive instructions for sending the item back to us. Shipping costs for warranty claims will be covered by us.

4. Repair or Replacement:

• Once we receive the returned item, our team will inspect it to determine if the issue is covered by the warranty.
• We will repair the item at no charge or, if repair is not possible, offer a replacement of equal value. If the original item is no longer available, we will offer a comparable alternative or provide a store credit.
• If the item cannot be repaired and no replacement is available, we will issue a refund based on the original purchase price.

5. Limitations of Warranty:

• This warranty is non-transferable and only applies to the original purchaser.
• We are not responsible for any incidental or consequential damages that may occur as a result of a defect or failure of the jewelry.

6. Contact Us:

• For questions or to initiate a warranty claim, please contact our customer service team at info@patsywesson.com . We are dedicated to ensuring your satisfaction and will assist you promptly.

7. Policy Updates:

• We reserve the right to update or modify this warranty policy at any time. Changes will be posted on our website and will apply to all purchases made after the policy update.

Thank you for choosing Patsy Wesson Jewelry Design. We are committed to delivering high-quality jewelry and exceptional service.

Best Practices for Jewelry Care Proper care of your jewelry can help maintain its beauty and longevity. Follow these best practices to keep your pieces looking their best:

1. Regular Cleaning

• Use a Gentle Cleaner: Clean your jewelry regularly with a mild solution of warm water and a few drops of gentle dish soap. Use a soft brush or cloth to clean the item, especially around settings and crevices.
• Rinse and Dry: After cleaning, rinse the jewelry thoroughly with clean water to remove any soap residue. Dry it gently with a soft, lint-free cloth.

2. Safe Storage

• Store Separately: Keep each piece of jewelry in its own soft pouch or lined jewelry box to prevent scratches and tangling. Use separate compartments or anti-tarnish pouches for silver jewelry.
• Avoid Exposure: Store jewelry in a cool, dry place away from direct sunlight and humidity, which can cause tarnishing and discoloration.

3. Avoid Harmful Substances

• Remove During Activities: Take off jewelry before swimming, exercising, or engaging in activities that might expose it to harsh chemicals, sweat, or physical damage.
• Keep Away from Chemicals: Avoid contact with perfumes, lotions, hairsprays, and cleaning products, as these substances can damage or tarnish jewelry.

4. Handle with Care

• Wear Responsibly: Put on jewelry after applying makeup, lotion, or perfume to minimize exposure to chemicals and reduce the risk of damage.
• Remove for Hard Work: Remove jewelry when performing tasks that involve heavy lifting or contact with abrasive materials to prevent scratches or breakage.

5. Regular Inspections

• Check Settings: Periodically inspect your jewelry for loose stones, damaged settings, or worn prongs. If you notice any issues, have your jewelry checked by a professional jeweler.
• Professional Maintenance: Schedule regular check-ups with a Patsy Wesson Jewelry for cleaning, inspection, and any necessary repairs.  Fees will apply for shipping and outside normal check-ups.

6. Specific Care for Different Metals

• Gold: Clean gold jewelry with a gold-specific cleaner or mild soapy water. Avoid harsh chemicals that can damage the metal.
• Silver: Use a silver polishing cloth or a silver cleaner to remove tarnish. Store silver jewelry in anti-tarnish pouches or cloths.
• Platinum: Clean with a mild soap solution and a soft cloth. Platinum is less prone to tarnish but should still be inspected regularly.
• Gemstones: Different gemstones require specific care. For instance, pearls should be cleaned with a soft, damp cloth, and diamonds should be cleaned with a mild solution and a soft brush.

7. Travel Tips

• Pack Smart: When traveling, pack jewelry in a dedicated travel case with individual compartments to avoid tangling and damage.
• Keep Safe: Avoid carrying valuable jewelry in checked luggage. Keep it in your carry-on or personal item, and be mindful of it at all times.

By following these best practices, you can help ensure your jewelry remains as beautiful and sparkling as the day you bought it.